We take the security of your goods and possessions extremely seriously. To protect them all our facility has a staffed reception, sophisticated alarm systems and 24hr security guards and CCTV surveillance. Access to our storage facility is strictly controlled. Also, you are the only one with access to your room, which is locked with a padlock owned by you. For more information, check out our Security and Insurance FAQs
Yes, you need your own padlock to ensure that you are the sole key holder for your room and to ensure that your room is securely locked at all times. Morespace stock full range of high security padlocks in our facility.
Everyone loses things from time to time and if you lose your key it’s not the end of the world. Once your identity has been confirmed, Morespace will cut the lock from your storage room so you are able to access it immediately. It will be necessary to acquire a new lock for your room after this, so it is advised that this is only a last resort option.
Customers are required to sign in and out of the premises or use their issued electronic fob to gain access during opening hours.
Prospective customers are required to provide forms of ID that allow us to check:
Full name – forenames and last name
Date of birth
You must provide original documents, not photocopies, and the identification must contain a verified photograph, such as a passport or Emirates ID.
All identity verification is done face to face, never over the phone or by email, as your identity cannot be fully confirmed by these methods.
Photographs are taken by web cam and retained on file once your rental contract is signed. These images require full view of your face and cannot include any family or colleagues; only the person signing the contract is allowed in the image. A new web cam image will be taken with every new contract that is signed to maintain an up-to-date identification process. This is so that new or covering staff are able to easily identify you as Morespace clients and maintain the overall security of the Morespace premises for all our customers.
You are able to give access to your room to family/friends/colleagues but their details must be added to your contract in advance and their identity verified as above.